Shipping Policy
Shipping Policy
1. Shipping Methods:
Stepfast LLC offers a variety of shipping methods to ensure the timely and safe delivery of your orders. Our available shipping options include standard ground shipping, expedited shipping, and overnight shipping. The shipping methods available for your order will be displayed during the checkout process.
2. Order Processing:
Orders are typically processed within 1-3 business days after payment confirmation.
Business days are Monday through Friday, excluding national holidays.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Costs:
Shipping costs are calculated based on the selected shipping method, destination, and the total weight and dimensions of the items in your order. The applicable shipping charges will be displayed during the checkout process before you finalize your payment.
4. Shipping Destinations:
Stepfast LLC currently ships orders to addresses within the United States and its territories, including Alaska and Hawaii. Unfortunately, we offer international shipping also for some wholesale products .
5. Estimated Delivery Times:
Estimated delivery times will vary depending on the chosen shipping method and the destination of your order. Please note that these are approximate estimates and are not guaranteed delivery dates. Delays can occasionally occur due to unforeseen circumstances.
Standard Ground Shipping: Estimated delivery within 3-7 business days.
Expedited Shipping: Estimated delivery within 2-4 business days.
Overnight Shipping: Estimated delivery within 1-2 business days.
6. Order Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier’s website.
7. Shipping Carrier:
Stepfast LLC partners with reputable carriers to ensure reliable and secure deliveries. Our primary shipping carriers include but are not limited to UPS . We reserve the right to select the most appropriate carrier for your order based on factors such as destination and shipping method.
8. Address Accuracy:
Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. Stepfast LLC is not responsible for orders that are delayed or undeliverable due to incorrect or incomplete address information provided by the customer.
9. Shipping Delays:
While we strive to meet our estimated delivery times, please be aware that external factors beyond our control, such as weather conditions or carrier delays, may impact the actual delivery date. Stepfast LLC is not liable for any such delays.
10. Shipping Restrictions:
Certain items, such as hazardous materials or oversized products, may have specific shipping restrictions. These restrictions will be clearly stated on the product page. Additionally, we comply with all applicable laws and regulations regarding the shipping of restricted items.
11. Returns Due to Shipping Issues:
If your order is returned to us due to an incorrect address provided by the customer or multiple unsuccessful delivery attempts, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
For more information regarding our shipping policy or to inquire about a specific order, please contact our customer service team at support@stepfasttrading.com
Note: This shipping policy is subject to change without notice. It is recommended that you review this policy periodically for any updates or modifications.